THE EVOLUTION OF OTIIMA USA

Behind the Systems: Our Process Explained.

Customer experience is the foundation behind every decision we make, and integrity is the heart of who we are. As we grow and move forward, exciting changes are taking shape and our promise is to keep your experience seamless every step of the way.

TITONI | OTIIMA USA ALUMINUM SYSTEMS FAQ

  • In 2024, following a change in ownership, the Portugal factory suffered a dramatic decline in performance, characterized by critical production errors, incomplete shipments, escalating service failures, severe delivery delays, and the loss of exceptionally important personnel, including the departure of its former CEO and visionary leader.

    After multiple unresolved quality failures, OTIIMA USA issued a formal Notice to Perform in May 2025 and immediately ceased all future orders from the factory to safeguard future project timelines and uphold the integrity of client relationships.

  • TITONI | OTIIMA USA has always fabricated its glass panels in-house at our Los Angeles headquarters—an essential part of the manufacturing process that guarantees precision and control from the very beginning. Today, we operate multiple CNC production lines equipped with Emmegi machinery, globally regarded as the “Ferrari” of aluminum fabrication.

    But the true engine behind our manufacturing operation is our people: a world-class, U.S.-based team composed of industry-leading former CEOs, COOs, plant managers, senior engineers, and quality control experts. This team isn’t just maintaining a standard—they’re redefining it, pushing every system we build to unprecedented levels of performance, consistency, and craftsmanship.

  • No. The factory in Portugal holds no U.S. patents for any profiles or products sold by TITONI | OTIIMA USA. We operate with full legal authority under U.S. law to recreate, refine, and advance the systems our clients have trusted for the past nine years.

  • Shifting to domestic production has enabled us to redesign and enhance over 150 profiles, delivering performance improvements across the board. Key advantages include:

    • Wider thermal breaks for superior energy efficiency

    • Enhanced weatherproofing for long-term durability

    • New, patent-pending bearing systems that improve operation and longevity

    • Faster lead times and delivery through local control

    • Zero exposure to the 50% aluminum tariff

    • No overseas shipping delays or costs

    • Tighter quality control protocols under U.S. oversight

    • Full transparency with open-door access to our Los Angeles manufacturing facility

  • As of June 4, 2025, all aluminum imported from Portugal is subject to a 50% U.S. tariff—instantly making it far more expensive than domestically sourced aluminum. On top of that, a pending reciprocal tariff threatens to double the total to a staggering 100%, creating an unsustainable cost burden for U.S. buyers still relying on Portuguese supply.

  • José Maria, the founder and former owner of Ecosteel, remains a dear friend of the TITONIS. We deeply respect his legacy and the pivotal role he played in shaping the minimal-frame window industry. In our view, his removal from leadership, coupled with the factory’s acquisition, was the defining moment that triggered the rapid and undeniable decline of the Portugal operation.

  • Yes. OTIIMA USA is a fully independent corporation headquartered in California, built from the ground up and led for over nine years by its original founders, CEO Taylor Titoni and CFO Stacy Titoni. Their leadership, vision and culture have driven the growth company since day one.

    Every aspect of our operation from quoting, engineering, drafting, fabrication, assembly, logistics, to warranty support—is executed entirely by our dedicated team.

    From our 40,000 sq. ft. manufacturing facility in Los Angeles, we maintain full control over every stage of the process, ensuring unmatched precision, consistency, and accountability from start to finish.

  • TITONI | OTIIMA USA independently funded and led the entire U.S. certification process, achieving NFRC, AAMA, STC, and Miami-Dade approvals through millions of dollars in investment and a relentless commitment to performance. We didn’t just meet the standards, we raised them. Our team helped to spearhead the redesign and development of critical systems like the PLUS System, Drain System, and Shallow System, often collaborating with former Ecosteel engineers to refine and advance the technology beyond its original limits.

  • TITONI. From the ground up, TITONI | OTIIMA USA invested heavily in marketing, technical support, product testing, and hands-on customer service. We’ve managed hundreds of warranty claims and delivered consistent performance across thousands of units. It was our effort, not the factory overseas, that established the benchmark for minimal-frame windows in the U.S. market. We owned the brand name OTIIMA in the US and we defined it through our team at TITONI | OTIIMA USA.

  • Now operating under the TITONI brand, we remain uncompromising in our commitment to delivering high-performance, U.S.-made solutions.

    We’ve preserved the core designs that architects and builders trust while dramatically improving quality, accelerating lead times, and taking full control through 100% domestic production. This evolution isn’t just a shift in name, it’s a leap forward in capability, accountability, and execution.